FAQs


Order Status

 

Has my order shipped?

           

How do I change quantities or cancel an item in my order?

 

How do I track my order?

 

My order never arrived?

 

An item is missing from my shipment.

 

My Account

 

How do I create an account?

 

How do I edit my account information?

 

How much is my shipping?

 

I forgot my password.

 

How do I return my product?

 

I received the wrong product.

 

What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

 

 

When will my order ship?

 

International Shipping

 

Do you ship to my country?

 

What are my payment choices?

 

When will my order ship and what are my shipping charges?

 

What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

 

Guarantees

 

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

 

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in internet security.

 

 

Pricing & Billing

 

Do I have to pay sales tax?

 

I have a question on my charges.

 

I need a copy of my receipt/invoice.

 

When will my credit appear on my account?

 

When will my credit card be charged?

 

Buyer’s Guide

 

How do I buy/redeem a gift certificate?

 

How do I find my product?

 

How do I navigate the site?

 

How do I use a coupon?

 

For additional support please call customer service at 800-834-9437 or email